Enjoy faster and simpler administration with a multi-channel customer service solution in one system.
Receive incoming cases through several individually customised channels: email, chat, webform, phone, Facebook messenger and other social media channels.
Follow the customer’s entire lifecycle in one system, from sales to customer service interactions with the outstanding functionality of Salesforce—Customer 360. You can easily access, share and report on all data related to this to keep in touch with your customers in the most suitable way.
You can visually display and extensively use data with the reporting and dashboard functions of Salesforce.
The customer service reports offer complete coverage, as you can filter by system user and activities, cases, types of inquiries, and the different channels from which the interaction originated. You can follow these on a dashboards seeing real-time data.